1. Purpose and contents of this Financial Services Guide (FSG)
This FSG is designed to assist you in deciding whether to use any of our financial services, by including important information such as:
- Who we are
- How you can contact us
- What services and types of products we are authorised to provide
- How we are remunerated for these services
- Ability to negotiate fees
- Any (potential) conflicts of interest we may have
- How we deal with privacy, and
- Our internal and external dispute resolution process.
If you would like further information, please ask us. This FSG is intended for retail clients as defined by the Corporations Act 2001 (Cth) (Corporations Act). The information contained in this FSG is general information only and has been prepared without taking into account any particular person’s objectives, financial situation or needs. iPayd provides no warranty regarding the suitability of any of the products or services described in this FSG for any person.
2. Name of service provider and related companies
This FSG is provided by iPayd Pty Ltd.
3. Australian Financial Services Licence (AFSL) details and financial services and products provided
iPayd is the authorised representative 001296838 of Flexewallet Pty Ltd ACN 164 657 032 which holds anAFSL No. 448066 under the Corporations Act, and is authorised to provide financial product advice for non-cash payment products to retail and wholesale clients (the Products). We are authorised to deal in a financial product by issuing, applying for, acquiring, varying or disposing of a financial product in respect of the Products. We are also authorised to apply for, acquire, vary or dispose of a financial product on behalf of another person in respect of the Products.
Before using any of our products, you will need to obtain a copy of the relevant Product Disclosure Statement (PDS). A PDS includes information about fees and charges which may apply, including (if applicable) any fees, commission or other benefits, investment strategies, risks, taxes, dispute resolution and cooling-off rights amongst other things. iPayd also provides clients with all other relevant documentation to facilitate and confirm requested transactions. This includes the Additional Information Booklet and this FSG. You can download a copy of the relevant documents from our website or contact our client service team.
5. Providing instructions to us
If you wish to utilise our services, you may issue us with instructions through the iPayd customer portal.
6. Nature of advice
Please note that iPayd does not provide personal advice to retail clients, i.e. advice which takes into consideration one or more of your objectives, financial situation, circumstances or needs. Accordingly, we are not required to give you a statement of advice. We are obliged to provide you with our general advice warning: “The information is provided without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, you should consider the appropriateness of the information based on your own objectives, financial situation or needs or consult a professional adviser. You should also consider our product disclosure statement, which can be found at www.ipayd.com or by calling us on 1300 926 968.”
7. Fees, charges and commissions
iPayd is remunerated by way of a fee for its general advice and arranging services, which is payable as part of the fees and costs of each trade transaction.
Fees and costs are detailed in PDS. You may request within a reasonable time of receiving this FSG and before any financial services are provided, particulars of remuneration or other benefits relating to our financial services.
Our remuneration is generally calculated by calculating a percentage of the value of the Goods that are being transacted, capped at a certain maximum amount.
There are no commissions payable to iPayd or any of our team for any general advice or service delivered.
Our team receives salaries and the directors have established principles for the application of performance pay which are reviewed each year along with appropriate performance measures and targets to ensure ongoing suitability to iPayd’s circumstances.
8. Conflicts of interest
iPayd does not have any other relationships or associations which might influence us in providing you with our services.
9. Professional indemnity insurance
Under the Corporations Act and regulations made under that Act, iPayd as the corporate authorised representative of a holder of an AFSL is required to have professional indemnity insurance that is adequate having regard to the nature of our business and the potential for compensation claims.
iPayd maintains adequate professional indemnity insurance to cover the financial services it provides under its AFSL in accordance with the Corporations Act requirements and reviews insurance coverage and policies annually. Further information is available upon request.
10. Dispute resolution
iPayd has an internal dispute resolution process in place to resolve any complaints or concerns you may have, quickly and fairly. Any complaints or concerns should be directed to the iPayd Complaints Officer (by email or telephone) at the addresses and telephone/ fax numbers provided below.
Phone: 1300 926 968
We will seek to resolve and respond to complaints promptly and fairly within 5 business days of receipt, and will investigate your complaint, and provide you with our decision and the reasons on which it is based, in writing within 21 days.
If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Australian Financial Complaints Authority at the contact details below, an approved external dispute resolution scheme of which iPayd is a member.
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
iPayd is committed to compliance with the Privacy Act and the Australian Privacy Principles, and providing you with financial products and services in a manner which ensures your right to privacy is respected.
We only collect, use and retain personal information, which is necessary to provide you with access to, and information about, our services. If you wish to access or update information we hold about you, please ask us and we will make arrangements for you to do so.
For complaints concerning privacy matters which have not been resolved to your satisfaction, you can lodge your complaint with the Office of the Australian Information Commissioner via its online Privacy Complaint Form, available at http://www.oaic.gov.au/privacy/making-a-privacy-complaint.